Willingrow 7-Day Easy Return Policy 

At Willingrow, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a  7-day easy return policy to ensure a smooth and secure shopping experience. 

Eligibility for Returns 

You may request a return if the following conditions are met: 

• The return request is made  within 7 days of receiving the product. 
  
   
• The item is  unused, unworn, and in its original packaging . 
  
   
• All original tags, labels, accessories, manuals, and brand packaging must be intact. 
  
   
• The product must match the condition in which it was delivered. 
  
   

Non-Returnable Items 

Some items cannot be returned due to hygiene, safety, or shipping restrictions: 

• Innerwear & and Food Items 
  
   
• Cosmetics and personal care items 
  
   
• Perishable goods 
  
   
• Customized or personalized items 
  
   
• Clearance or final-sale items 
   

Return Process 

1. Submit a Return Request 
   Go to your Wilingrow account → Orders → Select item → Request Return. 
   
    
2. Verification 
   Our team reviews the request and may ask for photos or proof of issue. 
   
    
3. Pickup / Drop-Off 
   Once approved, the item will be picked up or you may drop it at a designated point (depending on location). 
   
    
4. Quality Check 
   The returned product is inspected to confirm its condition. 
   
    
5. Refund / Store Credit 
   
    
   • Refunds are processed to the original payment method. 
     
      
   • For Cash on Delivery orders, refunds are issued through bank transfer or Wilingrow Wallet. 
     
      
   • Refunds may take  3–7 working days after inspection. 
     
      

Return Reasons Accepted 

• Wrong item delivered 
  
   
• Damaged or defective product 
  
   
• Size, color, or style mismatch 
  
   
• Missing accessories 
  
   
• Product not as described 
  
   

Exchange Policy 

If you prefer an exchange instead of a refund: 

• Exchanges are available for  size, color, or item replacement , subject to stock availability. 
  
   
• If the item is unavailable, a refund or store credit will be issued. 
  
   

Cancellation Policy 

• Orders can be cancelled  before shipment from your order dashboard. 
  
   
• Once shipped, cancellation turns into a return request after delivery. 
  
   

Important Notes 

• Wilingrow reserves the right to approve or decline any return if the item fails quality checks. 
  
   
• Items damaged due to misuse, improper handling, or unauthorized repair are not eligible. 
  
   
• Shipping fees are non-refundable unless the return is due to our error.